How do I make a purchase?
Shopping on the Flair Atelier website is easy. You can either create your own garment starting from a simple base design or, if you prefer to have some inspiration before you, choose one of our proposals and personalise the details to your own style. Either way you’ll own a unique garment that you created. Once you are happy with the results, select your size and click the 'Add to cart' button. Review the items in your shopping bag by selecting the 'Shopping Bag' link at the top of the page. All the garments you created while you are logged in to Flair Atelier are automatically saved in your cart. Click on 'Checkout' to complete your order.
Do I need to set up an account to place an order?
Yes, and by doing so you'll be able to enjoy the following benefits:
• Track your orders and review past purchases. That favourite dress you wear everywhere? Find it in your order history, make a few changes and get another great piece you know you’ll love.
• Request a return or exchange directly from your account
• Save your address and card details so you can shop even quicker next time.
How is the price of a garment determined?
The price is based on the design and the fabric you choose. Some of the features may have an additional cost. When that happens, the on-screen price will update to show you how much your garment will cost. Our prices always include VAT. If you have a discount code, you will be requested to insert it on the checkout page.
Is it possible to modify my order once it is placed?
Once an order has been placed, it can be modified within 24 hours. If you've made a mistake on your order, please contact us as soon as possible; if your garments have not yet gone into production at our atelier, we will endeavour (although cannot guarantee) to make any adjustments necessary to your order.
How can I track my order?
It is possible to track your shipping on our courier partner’s website. Once your garment is ready, we’ll send you a dispatch email with the details and links.
How long will it take for my garments to arrive?
All orders are generally dispatched within 2 weeks from the date of payment. However it is important to note that during our peak periods, demand can be very high and delays occasionally can occur. We will make sure we communicate of any delay promptly.
How do I book an appointment with one of your Travelling Tailors?
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